Fairly makes it simple to use whatever lock option you believe is best for your home. To set or change which lock your guests will enter your home with, click on Listings → Access and policies → Check-in method. Here you will be prompted to choose one of the entrance options below, and provide a description of how to use this lock that will be sent to guests 24 hours before their check-in.

Fairly’s recommended smart lock option, more details here. Smart locks integrate directly with the platform, allowing Fairly to generate and manage unique access codes for each reservation automatically.

Select Keypad if your home has a static keypad with one entrance code. When writing instructions to guests on how to enter your home, make sure you include the keypad’s location. If you have a static code include that here. Or you can send the code to the guest in the Messaging tab.

Select Lockbox if your guests will use a static code to unlock a lockbox that contains a key to your home. When writing instructions to guests on how to enter your home, make sure you include the lockbox’s code and location. If it is not obvious, also describe how the guest can put their key back in the lockbox when their stay is over.

Select Building staff if there is a designated building employee who will let your guests into your home. Keep in mind that you should only use this option if the building staff are present 24 hours a day. When writing instructions to guests on how to enter your home, make sure to describe how they can find staff members and identify themselves as your guests.

If your HOA requires guests to register at a front desk or pick up a parking pass, include those instructions in your check-in description so they go out with the regular check-in message.

Select Key pick-up if your caretaker will be present upon guest arrival to give your guests their key. When writing instructions to guests, make sure to identify the time and location of the pick-up to avoid confusion.

Select Other if your pick-up will use an alternative method to those listed above, such as a hidden key, remote key handoff, or mobile app. When writing instructions to guests on how to enter your home, please provide as much information as possible so your guests are not confused by your check-in option.

Fairly automatically sends check-in instructions to guests 24 hours before their check-in time. See Communicating with guests for more information about the content of automated messages.

If you want to provide a guest early check-in, update the access time in the Fairly app. Smart lock codes activate based on the check-in time set on the property.

To offer a guest early check-in:

Smart lock codes activate based on the check-in time set on the reservation, so updating the time is what ensures the code works when the guest arrives early.

To remove early check-in, go back to the same (⋯) menu.

A guest who can't access the home is one of the most time-sensitive situations that will come up — second only to a safety concern.

Recommended troubleshooting steps for each check-in method: