A homeowner has chosen you to care for their property—congratulations! Below is a quick guide to help you feel confident and prepared to care for the home and support the guest before, during, and after their stay.
Before the Stay: Get the Home Ready
A great guest experience starts with a well-prepared home. Here’s what to do ahead of their arrival:
Visit the home in before the guest arrives
Walk through the property to check that everything looks good and works as expected.
Familiarize yourself with the layout, key appliances, and anything unique about the home.
Clean and prepare
Clean the home thoroughly — if it's been a while, suggest a deep clean to the homeowner.
Note: Discuss with the homeowner and arrange payment outside of Fairly.
Pay attention to details like windows, floors, and surfaces.
Check that beds are made and towels are clean and neatly arranged.
Stock essentials and amenities
Restock basic supplies: toilet paper, paper towels, hand soap, dish soap, and trash bags.
Note: discuss with the homeowner who pays for and purchases supplies in advance.
Add any amenities the homeowner wants in the home (coffee, shampoo, etc.)
If the home has a pool or hot tub, confirm it's clean, safe, and ready for use.
📌 Tip: This is also a good time to coordinate with the homeowner about anything specific they want in place before the guest arrives.
During the Stay
You are the guest’s primary point of contact during their stay. Here’s how to stay on top of things:
Check and respond to messages
You’ll get messages in the Messages tab and will be notified via SMS.
Guests may message you with questions about check-in, amenities, or local tips.
Respond quickly—ideally within an hour—to ensure a smooth experience.
Be informed and proactive
Since you’ve familiarized yourself with the home, you should be able to confidently answer questions.
If something goes wrong (e.g., missing items or issues with appliances), let the homeowner know and help resolve it.
📌 Reminder: If you’ve added Assistants to your team, they can also respond to guest messages.
After the Stay: Reset for the Next Guest
Once the guest has checked out, it’s time to turn over the home and prepare it for the next stay.
Clean the home
Do a full clean after every stay. Pay special attention to high-touch surfaces.
Wash and replace linens and towels.
Check for any damage or missing items and notify the homeowner if needed.
Restock supplies
Top up anything that was used during the stay
Dispose of any trash or perishables left behind
Mark the home as clean to get paid
Go to the Today or Reservations tab in your dashboard and select Mark Clean for the upcoming stay.
Once you mark the home as clean, the cleaning fee payment is initiated to you.
📌 Tip: Review the guest to encourage 5-star reviews for the property, you will be prompted to do this after you mark the home is clean.
📌 Tip: Invite the next guest to check-in early. If early check-in is available, you will be prompted to offer it to the guest after you mark the home is clean.
💡Need Help?
If you run into questions or need support at any point, reach out to the Fairly Support team at [email protected]. We’re here to help you succeed.