In order to connect you to owners in your service area, you need to have your payout method and tax information set up so that you can get paid promptly after each cleaning.
Set up your payout and tax information
To set up your payout and tax information:
In the top right corner of your Dashboard, click on your Profile Photo/Icon.
Click Payout method and taxes.
Follow the prompts to add your taxpayer information and payout method. For more detailed steps, check out the article here.
This information is securely stored and not shared with homeowners in any way.
How to land your first client
Once you've completed your profile and added your payout method, your caretaker profile will be visible to homeowners. If a homeowner is interested in working with you, they'll reach out to you on the Fairly platform. You'll also get an SMS text message every time a homeowner reaches out to you.
You can find all homeowners who've reached out to you by going to the Portfolio tab.
Every conversation is an opportunity for you and the homeowner to get to know each other and make sure your goals and expectations align.
Connecting with homeowners
Messaging is an opportunity to make a good first impression and develop a personal connection with the homeowner. Remember, this process is a two-way match: make sure your homeowner is someone you are excited about working with in the future.
The Portfolio tab will show you homeowners who have sent you a message. When you get a message, you'll also get a text message. You can message the owners from the Fairly platform, or directly from your phone via SMS.
Do a home tour (optional)
Once a homeowner reaches out to you, you can click on the home to see details about their home such as its bedrooms, bathrooms, address, and photos. As part of your review process, you can schedule a home tour with the homeowner. This is an additional opportunity for you to get the information you need to give the homeowner a fair cleaning fee proposal.
Send a proposal
Once you understand the home and homeowners’ expectations, you can propose a cleaning fee.
To send a proposal, select the home in the Portfolio and click on the Propose a cleaning fee.
After each turnover clean, you will receive this fee on top of 5% of the home’s rental income.
Changing your cleaning fee before your proposal is accepted
If you want to change the cleaning fee before the owner has accepted your proposal you can do so by selecting Cancel proposal and send a new cleaning fee.
Homeowner accepts (or declines)
If a homeowner accepts your proposal, you become their new caretaker. They can choose a day for you to start, and you can discuss any details that have not yet been worked out. You'll also be able to view their home’s reservations, messages, and listing, but you will only be able to start messaging guests, editing listings, and cleaning on the start date.
If a homeowner declines your cleaning fee, this does not mean you have lost them as a client. If you and your homeowner can re-negotiate and find a cleaning fee both parties agree on, you can submit a new cleaning proposal.
Changing you cleaning fee
If you want to propose a new cleaning fee for a current home you care for, on the Portfolio tab you can select the three dots on a current home you care for and click Propose new cleaning fee. This cleaning fee will not go into effect unless your homeowner approves it.