Caretaker Assistants
Fairly allows caretakers to invite assistants to join the care team for a specific home. This allows caretakers to collaborate with their team efficiently on Fairly, which helps streamline home management and improves communication with guests. Below, we'll walk you through how to manage caretaker assistants effectively.
What Are Caretaker Assistants?
Caretaker assistants can be added to a home's care team by the primary caretaker. They have access to essential tools for managing the home and communicating with guests, but will not be paid directly through Fairly.
Inviting a Caretaker Assistant
To invite an assistant to your team:
Navigate to the Listing tab of the home you want to manage.
Go to the Team section.
Click Add Assistant.
Enter the assistant's name and email address.
Send the invitation.
Your assistant will receive an email to create a Fairly account with a simplified onboarding experience. Once they complete the setup, they will be visible in the Team section to the entire care team.
Assistant Permissions
Caretaker assistants can:
Message with Guests: They can communicate with guests directly. Their name and photo will display during the conversation, but messages will still show as sent by Fairly on external channels (e.g., Airbnb, Vrbo).
Mark a Home as Clean: They can mark the home as cleaned after reservations.
Manage Reservations: They can manage changes to reservations, including refunds and cancellations.
Note: Assistants will not see the cleaning fee or the confirmation message that typically indicates the fee has been received.
Removing a Caretaker Assistant
If you need to remove an assistant from the care team:
Go to the Listing tab.
Click on the Team section.
Find the assistant you want to remove.
Click the three dots and then Remove option next to their name.
They will no longer have access to the home or its communication tools.
FAQ
Q: Will guests know the assistant is not the primary caretaker?
A: Guests will not the assistant's name and photo during conversations, the messages will still appear as sent by Fairly. However in Fairly Messaging, you will see the name and photo of the caretaker or assistant who is responding to the guest.Q: Can assistants invite more people to the team?
A: No, only the primary caretaker can invite or remove assistants.Q: Is the assistant automatically added to all of the homes a primary caretaker cares for?
A: No, the primary caretaker needs to invite them to the care team for each specific home they would like them to support.
Q: Will assistants be paid for cleans they complete?
A: No, primary caretakers need to facilitate payment outside of Fairly. This means the primary caretaker will have all revenue from all assistants’ cleans on their 1099 at the end of the year.
For any further questions, feel free to reach out to Fairly Support at [email protected]