Fairly’s calendar streamlines reservation tracking and management. On the Calendar tab, you can keep track of guest stays and block dates for personal use.
You can scroll back in time to see your home’s reservation history and scroll forward in time to block off dates you want to be unavailable to guests. Both you and your caretaker have access to your calendar, so you can be sure your home is always ready for the next guest.
Guest reservations
You can see all guest reservations on your Calendar tab.
To learn more about a specific guest reservation, you can click on that reservation on the calendar or right panel. Here you can:
View guest details
Including the number of guests, their contact information, and their check-in/out dates.
View the payout for the reservation
Select "Show details" in the owner net payout section to view the estimated payout. It includes a breakdown of cleaning fee, pet fee, taxes and the platform fee.
Mark a home as clean after a guest’s stay
The caretaker will typically mark the home as clean and payment is made once the Caretaker marks it clean. The home can not be marked as clean until the last day of a guest’s stay.
Send a full or partial refund to a guest
You can issue guests a refund on their rent, cleaning fee, or pet fee minus any channel fees. See details on submitting refunds here.
Cancel reservations
Canceling a guest reservation may result in channel fees and can lower your listing’s ranking, so only cancel when it’s truly necessary.
Important: Don’t ask a guest to cancel if the reason is a home issue. If the cancellation is needed due to a problem with the home (for example: damage, maintenance issues, safety concerns, missing/broken key amenities, or anything that makes the home unsuitable), the host (you or the caretaker) should cancel. Asking the guest to cancel to avoid penalties can still be treated as a host-initiated cancellation by the channel.
Only ask the guest to cancel if it’s their decision and not related to a home issue. For example, if the guest’s plans changed and they no longer want to stay (but the home is fine), the guest should cancel on their side. If the guest cancels, you typically avoid host cancellation penalties and can still reimburse them if appropriate.
After any cancellation, block the dates you don’t want re-booked so those nights don’t get reserved again.
See details here on cancelling guest reservations.
Personal reservations
You can reserve your home for yourself or your personal guests by selecting the unbooked dates you want to reserve and selecting "Reserving for myself" or "Reserving for someone else". All personal reservations are completely free.
To block dates for a personal reservation, click on the desired start date and the click on the desired end date. Once the menu appears, select "Reserving for myself" for your own stay or "Reserving for someone else" for a guest. Follow the prompts to confirm the reservation.
If you reserve your home for someone else, you will be prompted to enter their information so they can receive the same messages about your home that other guests get. Your caretaker will not be prompted to clean your home after any personal reservations. You should coordinate with them directly if they should clean the home.
When reserving for someone else, ensure you provide accurate guest details, including their contact information. This allows the system to send automated messages about the property, ensuring a smooth process for both you and your guest.
Changing your personal reservation
Select your reservation from the Calendar and select Edit to change the dates. If the reservation has already started, you can only change the check-out date.
Blocks
Blocks can be used in two main ways:
Block open nights: Proactively block open nights so that guests and owner reservations can't be added to those nights. A common reason for this would be maintenance happening at the home for those dates.
Add an overlapping block to existing reservations: You can add an overlapping block to nights that have already been reserved. Important: This does not cancel the existing reservations. If your guest was to cancel the existing reservation dates, the dates would continue to be blocked for future guests.
To create a block, navigate to the calendar for the property, click on the start date, and click on the end date. Then, select "Block dates" from the options provided. Optionally, you can add a note (e.g., "Maintenance work") for better tracking.
We recommend blocking dates far in advance, as canceling on your guests will lead to a channel fees and penalties.
After you block a date, it will become shaded.